How do I place an order?

Simply browse our collection, select your preferred size and quantity, add the item to your cart, and proceed through our secure checkout process. Once your payment is successfully completed, you will receive an order confirmation email.

Will I receive an order confirmation?

Yes. After your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I modify or cancel my order after placing it?

Yes, but only before the order enters fulfillment. We recommend contacting us immediately at support@flexwearhub.shop if you need to make any changes. Once an order has been processed or shipped, modifications and cancellations are no longer possible.

Where do you ship?

Currently, Flexwearhub ships exclusively within the United States.

How much does shipping cost?

We charge a flat-rate shipping fee of $6.99 for all domestic orders.

How long does shipping take?

Orders are typically processed within 1 business day. Transit time is generally 2–4 business days. The estimated total delivery time is approximately 3–5 business days.

Which carriers do you use?

We partner with trusted shipping providers including USPS, UPS, and FedEx.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

What is your return policy?

We offer a 60-day return policy. Eligible items may be returned within 60 days of delivery for a refund or exchange, subject to our Return & Refund Policy.

Do you charge return fees?

No. We provide prepaid return shipping labels for approved returns and do not charge any restocking fees.

How long does it take to receive a refund?

Once your return has been received and approved, refunds are typically processed within 12 business days back to your original payment method.

What if I receive a damaged or incorrect item?

Please contact us immediately with your order number and photos of the issue. We will investigate promptly and arrange an appropriate resolution, which may include a replacement or refund.

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, and Discover through our secure payment processing system.

Do I need a PayPal account to make a purchase?

No. You may pay directly with an eligible credit or debit card through the PayPal checkout interface without creating a PayPal account.

Is my payment information secure?

Yes. Our website uses SSL encryption, and payment transactions are processed through secure third-party payment providers. We do not store complete credit card details on our servers.

How do I choose the correct size?

Please review the size chart available on each product page before placing your order. If you need additional guidance, our support team will be happy to help.

Will the product colors exactly match the photos?

We make every effort to display colors accurately. However, actual colors may vary slightly depending on your monitor, device settings, and lighting conditions.

Are all products available while listed on the website?

Product availability is updated regularly. However, inventory levels may occasionally change before checkout is completed.

How do you protect my personal information?

We implement industry-standard security measures, including SSL encryption and secure payment processing technologies, to help protect customer information.

Do you sell my personal information?

No. We do not sell, rent, or trade customer personal information to third parties for marketing purposes.

Do you use cookies?

Yes. We use cookies and similar technologies to improve website functionality, maintain shopping cart sessions, enhance security, and analyze website performance. Additional information can be found in our Cookie Policy.

How can I contact customer support?

You may contact us anytime by email at support@flexwearhub.shop. Our team strives to respond to all inquiries as quickly as possible during business hours.

Store Name: Flexwearhub

Website: https://flexwearhub.shop/

Email: support@flexwearhub.shop

Business Address: 104 Stratford Rd, Jacksonville, NC 28540, United States

Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)